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Fixing SaaS Dashboard UX for Conversions: WorkDone Health Topics Redesign Story
Fixing SaaS Dashboard UX for Conversions: WorkDone Health Topics Redesign Story
Fixing SaaS Dashboard UX for Conversions: WorkDone Health Topics Redesign Story
A critical interface redesign for Y Combinator's WorkDone Health AI compliance platform, transforming how healthcare professionals identify, prioritize, and resolve documentation errors that prevent patient safety incidents.
WorkDone Health
WorkDone Health is an AI compliance copilot for hospitals and clinics
YC Batch
YC Batch
Spring 2025
Industry
Industry
Healthcare IT
Challenge
The original topics interface presented information hierarchy challenges that could compromise critical healthcare decision-making. With numeric patient identifiers creating cognitive burden for busy clinical staff and missing visual priority indicators, users faced potential delays in addressing urgent compliance issues. Healthcare research shows medical errors cost the system $20-45 billion annually, with over 200,000 patient deaths due to preventable errors, making clear communication paramount. The interface lacked immediate impact assessment capabilities, required excessive manual input for busy nurses, and failed to clearly separate resolved from pending issues. These patterns violated Miller's Law principles and increased mental processing load for healthcare professionals managing life-critical documentation compliance.
Challenge
The original topics interface presented information hierarchy challenges that could compromise critical healthcare decision-making. With numeric patient identifiers creating cognitive burden for busy clinical staff and missing visual priority indicators, users faced potential delays in addressing urgent compliance issues. Healthcare research shows medical errors cost the system $20-45 billion annually, with over 200,000 patient deaths due to preventable errors, making clear communication paramount. The interface lacked immediate impact assessment capabilities, required excessive manual input for busy nurses, and failed to clearly separate resolved from pending issues. These patterns violated Miller's Law principles and increased mental processing load for healthcare professionals managing life-critical documentation compliance.
Our Approach
SaasFactor implemented evidence-based design principles to optimize SaaS dashboard UX for conversions, focusing on Visual Hierarchy enhancement and Cognitive Load reduction for mission-critical healthcare environments. We applied Signifiers principles through critical alert badges that communicate urgency without requiring message reading, while leveraging Recognition Over Recall by replacing numeric IDs with patient photos and names. The redesign utilized Progressive Disclosure through expandable issue cards and implemented Spark Effect principles via one-tap resolution buttons for busy clinical staff. Our process integrated Chunking strategies by categorizing pending versus resolved issues, and employed the Aesthetic-Usability Effect through refined medical interface standards that reduce user dropoff on SaaS setup screen while maintaining the clinical precision essential for patient safety.
Our Approach
SaasFactor implemented evidence-based design principles to optimize SaaS dashboard UX for conversions, focusing on Visual Hierarchy enhancement and Cognitive Load reduction for mission-critical healthcare environments. We applied Signifiers principles through critical alert badges that communicate urgency without requiring message reading, while leveraging Recognition Over Recall by replacing numeric IDs with patient photos and names. The redesign utilized Progressive Disclosure through expandable issue cards and implemented Spark Effect principles via one-tap resolution buttons for busy clinical staff. Our process integrated Chunking strategies by categorizing pending versus resolved issues, and employed the Aesthetic-Usability Effect through refined medical interface standards that reduce user dropoff on SaaS setup screen while maintaining the clinical precision essential for patient safety.
Outcomes
The redesigned interface delivers enhanced patient safety through immediate visual priority identification via critical alert badges and intuitive patient recognition systems replacing cognitive-burden numeric identifiers. Healthcare professionals now experience streamlined workflows with potential impact assessments that clearly communicate consequences of action or inaction. The revolutionary one-tap resolution system reduces keystroke burden for busy nursing staff, while categorized issue management enables rapid identification of pending versus resolved compliance items. Enhanced patient context cards provide immediate access to critical information without navigation overhead. These improvements align with best UX fixes for SaaS trial signup screen principles, reducing cognitive load while leveraging WorkDone's real-time AI compliance monitoring that has reached $54k ARR to prevent the documentation errors behind healthcare's most devastating outcomes.
Outcomes
The redesigned interface delivers enhanced patient safety through immediate visual priority identification via critical alert badges and intuitive patient recognition systems replacing cognitive-burden numeric identifiers. Healthcare professionals now experience streamlined workflows with potential impact assessments that clearly communicate consequences of action or inaction. The revolutionary one-tap resolution system reduces keystroke burden for busy nursing staff, while categorized issue management enables rapid identification of pending versus resolved compliance items. Enhanced patient context cards provide immediate access to critical information without navigation overhead. These improvements align with best UX fixes for SaaS trial signup screen principles, reducing cognitive load while leveraging WorkDone's real-time AI compliance monitoring that has reached $54k ARR to prevent the documentation errors behind healthcare's most devastating outcomes.
BEFORE | AFTER | WHY |
|---|---|---|
Numeric patient identifiers creating cognitive burden | Patient photos and names with ID numbers for instant recognition | Applied Recognition Over Recall - healthcare staff process faces faster than numbers in high-stress environments |
Generic message presentation without urgency indicators | Critical alert badges providing immediate priority visualization | Leveraged Visual Hierarchy - life-critical issues need instant identification without reading content |
Missing consequence assessment for compliance issues | Potential impact widgets explaining action/inaction consequences | Implemented Feedforward - users need to understand ramifications before making critical decisions |
Manual text input required for issue resolution | One-tap resolution buttons with predefined responses | Applied Spark Effect - reducing effort for busy nurses increases compliance action rates |
Mixed resolved and pending issues without clear separation | Categorized pending vs. resolved sections with counts | Utilized Chunking - organized information reduces scanning time in time-sensitive medical environments |
Basic patient context requiring navigation for details | Expandable patient detail cards with contextual information | Applied Progressive Disclosure - essential information accessible without workflow interruption |
Generic interface aesthetics affecting clinical credibility | Medical-grade visual design with enhanced professional appearance | Implemented Aesthetic-Usability Effect - improved visual design increases trust in life-critical systems |
Overwhelming single-list view of all compliance issues | Organized card-based system with pack/unpack functionality | Leveraged Miller's Law - limiting visible information reduces cognitive overload for clinical decision-making |
BEFORE |
|---|
Numeric patient identifiers creating cognitive burden |
Generic message presentation without urgency indicators |
Missing consequence assessment for compliance issues |
Manual text input required for issue resolution |
Mixed resolved and pending issues without clear separation |
Basic patient context requiring navigation for details |
Generic interface aesthetics affecting clinical credibility |
Overwhelming single-list view of all compliance issues |
BEFORE |
|---|
Numeric patient identifiers creating cognitive burden |
Generic message presentation without urgency indicators |
Missing consequence assessment for compliance issues |
Manual text input required for issue resolution |
Mixed resolved and pending issues without clear separation |
Basic patient context requiring navigation for details |
Generic interface aesthetics affecting clinical credibility |
Overwhelming single-list view of all compliance issues |
