UX Audit
UX Audit for SaaS & AI Products
UX Audit for SaaS & AI Products
UX Audit for SaaS & AI Products
Uncover usability issues, friction points, and design gaps in your product — with actionable insights delivered in days.
Uncover usability issues, friction points, and design gaps in your product — with actionable insights delivered in days.
Uncover usability issues, friction points, and design gaps in your product — with actionable insights delivered in days.
WHY
WHY
WHY
Why do
ux audit?
Why do
ux audit?
Why do
ux audit?
Identify Hidden Friction
Spot usability bottlenecks before they cost you users.
Identify Hidden Friction
Spot usability bottlenecks before they cost you users.
Identify Hidden Friction
Spot usability bottlenecks before they cost you users.
Boost Engagement
Improve retention by removing barriers in navigation & workflows.
Boost Engagement
Improve retention by removing barriers in navigation & workflows.
Boost Engagement
Improve retention by removing barriers in navigation & workflows.
Data-Driven Insights
Actionable findings based on heuristic evaluation, best practices & real user behavior.
Data-Driven Insights
Actionable findings based on heuristic evaluation, best practices & real user behavior.
Data-Driven Insights
Actionable findings based on heuristic evaluation, best practices & real user behavior.
Save Dev & Design Costs
Catch issues early, avoid costly redesigns later.
Save Dev & Design Costs
Catch issues early, avoid costly redesigns later.
Save Dev & Design Costs
Catch issues early, avoid costly redesigns later.
What makes you different from other design agencies?
We specialize in data-backed UX for SaaS, focus on results (conversion, onboarding, retention), and deliver fast with embedded collaboration tools like Notion, Loom, and Slack.
What makes you different from other design agencies?
We specialize in data-backed UX for SaaS, focus on results (conversion, onboarding, retention), and deliver fast with embedded collaboration tools like Notion, Loom, and Slack.
What makes you different from other design agencies?
We specialize in data-backed UX for SaaS, focus on results (conversion, onboarding, retention), and deliver fast with embedded collaboration tools like Notion, Loom, and Slack.
Benchmark UX Health
Measure where you stand today and what needs urgent attention.
Benchmark UX Health
Measure where you stand today and what needs urgent attention.
Benchmark UX Health
Measure where you stand today and what needs urgent attention.
offer
Our Solutions
Our Solutions
Onboarding Optimization
Onboarding Optimization
Onboarding Optimization
Simplify sign‑up flows, activation and tutorials to help users start quickly.
Simplify sign‑up flows, activation and tutorials to help users start quickly.
Conversion Rate Optimization
Conversion Rate Optimization
Conversion Rate Optimization
Optimize calls to action, pricing pages and forms for higher trial and purchase rates.
Optimize calls to action, pricing pages and forms for higher trial and purchase rates.
Retention & Churn Reduction
Retention & Churn Reduction
Retention & Churn Reduction
Identify and remove friction that causes users to leave; improve feature adoption.
Identify and remove friction that causes users to leave; improve feature adoption.
UX Research & Testing
UX Research & Testing
UX Research & Testing
Conduct interviews, usability tests and analytics reviews to uncover hidden pain points.
Conduct interviews, usability tests and analytics reviews to uncover hidden pain points.
Content & Dashboard Optimization
Content & Dashboard Optimization
Content & Dashboard Optimization
Organise information and visualise data to enhance clarity and decision‑making.
Organise information and visualise data to enhance clarity and decision‑making.
Product UX Overhaul
Product UX Overhaul
Product UX Overhaul
Comprehensive redesign of complex interfaces or legacy features for a seamless experience.
Comprehensive redesign of complex interfaces or legacy features for a seamless experience.
process
Our saas design Process
Our saas design Process
step 1
step 1
Discovery & Alignment
Discovery & Alignment
We gather context on your product, business goals, and key user journeys.
We gather context on your product, business goals, and key user journeys.
step 2
step 2
Heuristic Evaluation
Heuristic Evaluation
Our experts audit the product against usability heuristics and SaaS/AI UX best practices.
Our experts audit the product against usability heuristics and SaaS/AI UX best practices.
step 3
step 3
User Journey Deep Dive
User Journey Deep Dive
We simulate real scenarios to detect pain points in onboarding, conversion, and engagement.
We simulate real scenarios to detect pain points in onboarding, conversion, and engagement.
step 4
step 4
Report & Recommendations
Report & Recommendations
You receive a detailed audit report with prioritized fixes, screenshots, and guidelines.
You receive a detailed audit report with prioritized fixes, screenshots, and guidelines.
step 5
step 5
Review Call
Review Call
We walk you through findings, answer questions, and provide next steps for implementation.
We walk you through findings, answer questions, and provide next steps for implementation.
testimonial
Client testimonial
After the design was done, we did an analysis of the Google Analytics, and we saw a really nice spike in engagement. More people were not only visiting a site, but they were staying longer and they were going deeper, visiting more pages. And so, it just goes to show what good design can do in terms of in terms of user engagement.
After the design was done, we did an analysis of the Google Analytics, and we saw a really nice spike in engagement. More people were not only visiting a site, but they were staying longer and they were going deeper, visiting more pages. And so, it just goes to show what good design can do in terms of in terms of user engagement.
After the design was done, we did an analysis of the Google Analytics, and we saw a really nice spike in engagement. More people were not only visiting a site, but they were staying longer and they were going deeper, visiting more pages. And so, it just goes to show what good design can do in terms of in terms of user engagement.
Michael O'Donnell
Founder and CEO at Time of Life
Founder and CEO at Time of Life
Michael O'Donnell
timesofmy.lifeMichael O'Donnell
timesofmy.lifewhy
why
why our saas design is different
why our saas design is different
Our UX Audits are SaaS and AI focused, meaning we understand the unique challenges your product faces — no generic templates or one-size-fits-all checklists. Every finding comes with actionable, prioritized fixes instead of vague observations, so you’ll know exactly what to tackle first. We combine data-driven insights, heuristic evaluation, and industry benchmarks to ensure recommendations are both reliable and practical. Most importantly, we deliver guidance that your development team can implement without guesswork, turning audit findings into real product improvements.
Our UX Audits are SaaS and AI focused, meaning we understand the unique challenges your product faces — no generic templates or one-size-fits-all checklists. Every finding comes with actionable, prioritized fixes instead of vague observations, so you’ll know exactly what to tackle first. We combine data-driven insights, heuristic evaluation, and industry benchmarks to ensure recommendations are both reliable and practical. Most importantly, we deliver guidance that your development team can implement without guesswork, turning audit findings into real product improvements.
300+
300+
300+
Happy SaaS clients
2.2B+
2.2B+
2.2B+
Business Impact
20+
20+
20+
Industries
case studies
Real results for SaaS companies
Real results for
SaaS companies
Real results for
SaaS companies
reduce in churn rate
reduce in churn rate
valuation at IPO
valuation at IPO
in funding
in funding
in funding
in funding
in funding
in funding
in funding
in funding
what you get
what you get
what you get
make deliverables
concrete
make deliverables
concrete
make deliverables
concrete
01
Comprehensive PDF Audit Report
A detailed document with screenshots, annotated findings, and explanations of every usability issue we uncover.
01
Comprehensive PDF Audit Report
A detailed document with screenshots, annotated findings, and explanations of every usability issue we uncover.
01
Comprehensive PDF Audit Report
A detailed document with screenshots, annotated findings, and explanations of every usability issue we uncover.
01
Comprehensive PDF Audit Report
A detailed document with screenshots, annotated findings, and explanations of every usability issue we uncover.
01
Comprehensive PDF Audit Report
A detailed document with screenshots, annotated findings, and explanations of every usability issue we uncover.
02
Prioritized Fix Roadmap
A clear action plan that separates quick wins from long-term improvements so you can focus on what matters most first.
02
Prioritized Fix Roadmap
A clear action plan that separates quick wins from long-term improvements so you can focus on what matters most first.
02
Prioritized Fix Roadmap
A clear action plan that separates quick wins from long-term improvements so you can focus on what matters most first.
02
Prioritized Fix Roadmap
A clear action plan that separates quick wins from long-term improvements so you can focus on what matters most first.
02
Prioritized Fix Roadmap
A clear action plan that separates quick wins from long-term improvements so you can focus on what matters most first.
03
Benchmark Scoring
A quantified UX scorecard to help you measure your current UX health and track progress over time.
03
Benchmark Scoring
A quantified UX scorecard to help you measure your current UX health and track progress over time.
03
Benchmark Scoring
A quantified UX scorecard to help you measure your current UX health and track progress over time.
03
Benchmark Scoring
A quantified UX scorecard to help you measure your current UX health and track progress over time.
03
Benchmark Scoring
A quantified UX scorecard to help you measure your current UX health and track progress over time.
04
Optional Follow-up Workshop
A live session with our experts to review findings, align your team, and answer implementation questions.
04
Optional Follow-up Workshop
A live session with our experts to review findings, align your team, and answer implementation questions.
04
Optional Follow-up Workshop
A live session with our experts to review findings, align your team, and answer implementation questions.
04
Optional Follow-up Workshop
A live session with our experts to review findings, align your team, and answer implementation questions.
04
Optional Follow-up Workshop
A live session with our experts to review findings, align your team, and answer implementation questions.
faqs
faqs
faqs
Questions?
We have it all.
Questions?
We have it all.
Questions?
We have it all.
What’s included in a UX Audit?
A UX Audit includes a full review of your product’s core flows (onboarding, navigation, conversion paths, and engagement features). We analyze usability against best practices, SaaS benchmarks, and heuristic principles. You’ll get a detailed report highlighting friction points, UX inconsistencies, accessibility issues, and performance bottlenecks — plus recommendations on how to fix them.
What’s included in a UX Audit?
A UX Audit includes a full review of your product’s core flows (onboarding, navigation, conversion paths, and engagement features). We analyze usability against best practices, SaaS benchmarks, and heuristic principles. You’ll get a detailed report highlighting friction points, UX inconsistencies, accessibility issues, and performance bottlenecks — plus recommendations on how to fix them.
What’s included in a UX Audit?
A UX Audit includes a full review of your product’s core flows (onboarding, navigation, conversion paths, and engagement features). We analyze usability against best practices, SaaS benchmarks, and heuristic principles. You’ll get a detailed report highlighting friction points, UX inconsistencies, accessibility issues, and performance bottlenecks — plus recommendations on how to fix them.
What’s included in a UX Audit?
A UX Audit includes a full review of your product’s core flows (onboarding, navigation, conversion paths, and engagement features). We analyze usability against best practices, SaaS benchmarks, and heuristic principles. You’ll get a detailed report highlighting friction points, UX inconsistencies, accessibility issues, and performance bottlenecks — plus recommendations on how to fix them.
What’s included in a UX Audit?
A UX Audit includes a full review of your product’s core flows (onboarding, navigation, conversion paths, and engagement features). We analyze usability against best practices, SaaS benchmarks, and heuristic principles. You’ll get a detailed report highlighting friction points, UX inconsistencies, accessibility issues, and performance bottlenecks — plus recommendations on how to fix them.
How long does a UX Audit take?
Typically, a UX Audit takes 7–14 business days, depending on the complexity of your product and the number of user flows being reviewed. For early-stage SaaS tools, it may be faster. For enterprise-level or AI-heavy platforms with multiple workflows, the process can extend slightly — but we always keep it focused and efficient.
How long does a UX Audit take?
Typically, a UX Audit takes 7–14 business days, depending on the complexity of your product and the number of user flows being reviewed. For early-stage SaaS tools, it may be faster. For enterprise-level or AI-heavy platforms with multiple workflows, the process can extend slightly — but we always keep it focused and efficient.
How long does a UX Audit take?
Typically, a UX Audit takes 7–14 business days, depending on the complexity of your product and the number of user flows being reviewed. For early-stage SaaS tools, it may be faster. For enterprise-level or AI-heavy platforms with multiple workflows, the process can extend slightly — but we always keep it focused and efficient.
How long does a UX Audit take?
Typically, a UX Audit takes 7–14 business days, depending on the complexity of your product and the number of user flows being reviewed. For early-stage SaaS tools, it may be faster. For enterprise-level or AI-heavy platforms with multiple workflows, the process can extend slightly — but we always keep it focused and efficient.
How long does a UX Audit take?
Typically, a UX Audit takes 7–14 business days, depending on the complexity of your product and the number of user flows being reviewed. For early-stage SaaS tools, it may be faster. For enterprise-level or AI-heavy platforms with multiple workflows, the process can extend slightly — but we always keep it focused and efficient.
What deliverables will I get?
You’ll receive:
• A comprehensive PDF Audit Report with annotated screenshots and explanations.
• A prioritized action plan (quick wins vs. long-term improvements).
• A benchmark scorecard that rates your UX health across usability, accessibility, navigation, and performance.
• An optional review call where we walk you through the findings and help you align your team for implementation.
What deliverables will I get?
You’ll receive:
• A comprehensive PDF Audit Report with annotated screenshots and explanations.
• A prioritized action plan (quick wins vs. long-term improvements).
• A benchmark scorecard that rates your UX health across usability, accessibility, navigation, and performance.
• An optional review call where we walk you through the findings and help you align your team for implementation.
What deliverables will I get?
You’ll receive:
• A comprehensive PDF Audit Report with annotated screenshots and explanations.
• A prioritized action plan (quick wins vs. long-term improvements).
• A benchmark scorecard that rates your UX health across usability, accessibility, navigation, and performance.
• An optional review call where we walk you through the findings and help you align your team for implementation.
What deliverables will I get?
You’ll receive:
• A comprehensive PDF Audit Report with annotated screenshots and explanations.
• A prioritized action plan (quick wins vs. long-term improvements).
• A benchmark scorecard that rates your UX health across usability, accessibility, navigation, and performance.
• An optional review call where we walk you through the findings and help you align your team for implementation.
What deliverables will I get?
You’ll receive:
• A comprehensive PDF Audit Report with annotated screenshots and explanations.
• A prioritized action plan (quick wins vs. long-term improvements).
• A benchmark scorecard that rates your UX health across usability, accessibility, navigation, and performance.
• An optional review call where we walk you through the findings and help you align your team for implementation.
Do I need to give you access to my analytics?
Not necessarily. We can run a UX Audit based solely on product walkthroughs and heuristic evaluation. However, if you provide access to analytics, heatmaps, or session recordings, we can add a data-backed layer to the audit — helping us validate findings with actual user behavior. It’s optional, but highly recommended for deeper insights.
Do I need to give you access to my analytics?
Not necessarily. We can run a UX Audit based solely on product walkthroughs and heuristic evaluation. However, if you provide access to analytics, heatmaps, or session recordings, we can add a data-backed layer to the audit — helping us validate findings with actual user behavior. It’s optional, but highly recommended for deeper insights.
Do I need to give you access to my analytics?
Not necessarily. We can run a UX Audit based solely on product walkthroughs and heuristic evaluation. However, if you provide access to analytics, heatmaps, or session recordings, we can add a data-backed layer to the audit — helping us validate findings with actual user behavior. It’s optional, but highly recommended for deeper insights.
Do I need to give you access to my analytics?
Not necessarily. We can run a UX Audit based solely on product walkthroughs and heuristic evaluation. However, if you provide access to analytics, heatmaps, or session recordings, we can add a data-backed layer to the audit — helping us validate findings with actual user behavior. It’s optional, but highly recommended for deeper insights.
Do I need to give you access to my analytics?
Not necessarily. We can run a UX Audit based solely on product walkthroughs and heuristic evaluation. However, if you provide access to analytics, heatmaps, or session recordings, we can add a data-backed layer to the audit — helping us validate findings with actual user behavior. It’s optional, but highly recommended for deeper insights.
How is UX Audit different from UX Optimization?
Think of a UX Audit as a diagnostic scan — it identifies issues, benchmarks your product’s UX health, and shows you what needs fixing. UX Optimization, on the other hand, is about execution — implementing changes, redesigning flows, running A/B tests, and continuously improving based on user feedback.
• UX Audit = What’s wrong + how to fix it.
• UX Optimization = Fixing it + improving further.
How is UX Audit different from UX Optimization?
Think of a UX Audit as a diagnostic scan — it identifies issues, benchmarks your product’s UX health, and shows you what needs fixing. UX Optimization, on the other hand, is about execution — implementing changes, redesigning flows, running A/B tests, and continuously improving based on user feedback.
• UX Audit = What’s wrong + how to fix it.
• UX Optimization = Fixing it + improving further.
How is UX Audit different from UX Optimization?
Think of a UX Audit as a diagnostic scan — it identifies issues, benchmarks your product’s UX health, and shows you what needs fixing. UX Optimization, on the other hand, is about execution — implementing changes, redesigning flows, running A/B tests, and continuously improving based on user feedback.
• UX Audit = What’s wrong + how to fix it.
• UX Optimization = Fixing it + improving further.
How is UX Audit different from UX Optimization?
Think of a UX Audit as a diagnostic scan — it identifies issues, benchmarks your product’s UX health, and shows you what needs fixing. UX Optimization, on the other hand, is about execution — implementing changes, redesigning flows, running A/B tests, and continuously improving based on user feedback.
• UX Audit = What’s wrong + how to fix it.
• UX Optimization = Fixing it + improving further.
How is UX Audit different from UX Optimization?
Think of a UX Audit as a diagnostic scan — it identifies issues, benchmarks your product’s UX health, and shows you what needs fixing. UX Optimization, on the other hand, is about execution — implementing changes, redesigning flows, running A/B tests, and continuously improving based on user feedback.
• UX Audit = What’s wrong + how to fix it.
• UX Optimization = Fixing it + improving further.
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SaaS Growth?
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SaaS Growth?
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